Providing care that is respectful and responsive to individual client preferences, needs and values, and ensuring that client values guide all clinical decisions.

Being responsive and taking responsible action. Saying what we mean and doing what we say.

Taking great pride in achieving exceptional outcomes

Providing care and treatment that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socioeconomic status.

Avoiding injuries to clients from care that is intended to help them.